Posted 20 April 2010 - 09:44 PM
I have a very nice pair of Ariat dressage boots. They are only about 4 years old, and I'm an adult amateur, so they haven't been used hard. But one of the heels started to pull away from the sole. Tried to send them away to get the heel repaired and zippers added so it wouldn't happen again. They came back with a note from the tack shop stating they wouldn't work on Ariats.
So I started doing some research. Turns out Ariat has only 1 shop that they "allow" to work on their boots. I'm in Alabama, the shop is in CA. Okay, no problem, I'll ship 'em out there. But they won't agree to just reattach the heel; they are telling me that they may need to be re-soled. Okay. I had taken them to a local boot repair guy who told me he could easily re-glue the heel, he just didn't have a clamp long enough to hold it while it dried. So I'm doubting the idea that the boot needs to be re-soled, but we move on to discussing the zippers. At this point I am informed that the only shop that Ariat approves to work on its boots will not put zippers in boots that didn't have them before. I know adding zippers is common, so I'm shocked. I call Ariat. They tell me that they don't "allow" zippers to be added to their boots, but I was welcome to buy a new pair that already had zippers. They were even ready to tell me the page number in the catalog. Big mistake on their part. These are $500 boots, lightly used, and they're telling me I have to buy a new pair if I want zippers?
I have not, and will not, buy anything Ariat again, even though I used to buy a lot of their stuff. Now, however, I need to find a quality boot repair shop that will work on my boots, even though the company says they're not allowed to. (What is that about? Once I drive a car off the lot, the dealer can't tell me where to get it serviced or what aftermarket changes to make--and I might still owe them money on the car. My boots are bought and paid for and no longer under warranty anyway--what right does Ariat have to tell me what I can do with them?)
So, long story short, anybody know a quality boot repair shop that will add zippers to my Ariat's?
Oh, and by the way, my husband fashioned a long clamp out of a 2 X 4, used a little gorilla glue, and my sole and heel and now reattached and perfectly happy together. Still want those zippers though!
Posted 21 April 2010 - 04:14 AM
Posted 21 April 2010 - 05:07 AM
Once you've paid for something you have the right to do with it as you please. Any competent shoe repair place ought o be able to put zippers in boots. Or someone who works on golf bags and such things, or perhaps someone who puts zippers in chaps.
Posted 21 April 2010 - 08:31 AM
I have a friend who has a tack store, and they won't even carry Ariat now because the company won't stand behind their products, and they require such a large minimum order from the retailer that it shuts out a lot of smaller tack shops. I used to really love that company's products, but no more.
Posted 21 April 2010 - 11:47 AM
Edited by Jack Baumgartner, 21 April 2010 - 11:48 AM.